Patient Experience Front Desk Specialist

PT Partners LLC; St. Louis (MO); On-site; USD 23,000 - 28,000; Full time

Job summary

Peak Sport and Spine is seeking an energetic Front Office Assistant for our Crestwood clinic. You will greet patients, register them, schedule services, and maintain accurate records in a fast-paced outpatient setting.

The ideal candidate has medical office experience, excellent customer service skills, and the ability to multitask with strong attention to detail while maintaining HIPAA compliance.

Qualifications

• Medical office experience required
• Excellent customer service and communication skills
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Ability to work collaboratively as part of a team

Responsibilities

• Communicate effectively with patients, physicians, staff, and payers in person and by phone
• Greet and register patients in a timely, professional manner
• Schedule patients for services within guidelines
• Generate and maintain accurate medical records
• Explain policies, procedures, and billing processes to patients
• Obtain insurance verification information and communicate to staff and treatment team
• Collect patient payments (co-pays, co-insurance, deductibles)
• Respond to information requests per procedures
• Maintain cash drawer and office inventory
• Attend clinic meetings and staff training
• Participate in infection control, risk management, HIPAA, and compliance activities
• Perform other duties as requested

Skills

Customer service

Communication

Organizational skills

Teamwork

Job description

Peak Sport and Spine is seeking an energetic Front Office Assistant for our Crestwood clinic. You will greet patients, register them, schedule services, and maintain accurate records in a fast-paced outpatient setting.

The ideal candidate has medical office experience, excellent customer service skills, and the ability to multitask with strong attention to detail while maintaining HIPAA compliance.