Front Office Assistant

PT Partners; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Peak Sport and Spine is seeking a Front Office Assistant for its Crestwood clinic. The role involves greeting patients, registering them, scheduling services, and maintaining accurate medical records in a fast-paced outpatient setting.

Strong customer service and organization are essential. The ideal candidate has medical office experience, excellent communication skills, and the ability to multitask while ensuring a welcoming patient experience.

Qualifications

• Medical office experience including patient check-in and records.
• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and perform in a fast-paced environment.
• Ability to work collaboratively as part of a team.

Responsibilities

• Greet and register patients in a timely, professional, and customer-focused manner.
• Schedule patients for services within established guidelines.
• Generate and maintain accurate medical records.
• Communicate effectively with patients, physicians, staff, and payers.
• Track and obtain insurance verification and authorization information from payers.
• Collect patient co-payments, co-insurance, deductibles, and related fees.
• Maintain cash drawer and handle payments following procedures.
• Attend clinic meetings and participate in staff training.

Skills

Customer service

Communication

Organization

Multitasking

Teamwork

Job description

Description

This is a full-time position in a fast-paced outpatient physical therapy clinic with a supportive, team-oriented environment.

If you enjoy helping people, staying organized, and being the friendly face that keeps a clinic running smoothly, this could be the perfect role for you. At Peak Sport and Spine, our Front Office Assistants play a vital role in creating a welcoming experience for patients while keeping the day-to-day operations of the clinic on track. If you thrive in a fast-paced environment, love multitasking, and take pride in providing great customer service, we would love to have you join our team.

WHAT YOU’LL LOVE ABOUT THIS ROLE

• Being the first friendly face patients see when they arrive at the clinic


• Working in a supportive, team-oriented environment


• Helping create a positive and welcoming patient experience


• Having a dynamic role where no two days are the same

Peak Sport and Spine is seeking an energetic, well-organized Front Office Assistant to join our team at our Crestwood clinic. The ideal candidate will have medical office experience, excellent customer service skills, and the ability to multitask in a fast-paced environment. Strong attention to detail and accuracy are essential.

JOB RESPONSIBILITIES

• Communicate effectively and courteously with patients, physicians and their office staff, insurance company representatives, peers, coworkers, and supervisors both in person and by phone.


• Greet and register patients in a timely, professional, and customer-focused manner.


• Schedule patients for services within established guidelines.


• Generate and maintain accurate medical records.


• Explain Peak Sport and Spine policies, procedures, and billing processes to patients and direct them appropriately as needed.


• Track and obtain ongoing insurance verification and authorization information from payers and communicate this information to patients, admission staff, and the treatment team.


• Collect patient co-payments, co-insurance, deductibles, and related fees for supplies and services.


• Respond to requests for information according to established procedures.


• Maintain responsibility for the cash drawer system according to established procedures.


• Maintain office and facility inventory and order supplies as needed following established procedures.


• Attend and participate in clinic meetings, staff training, cross-training, and in-service education programs as appropriate.


• Participate in performance improvement activities and adhere to policies regarding infection control, risk management, HIPAA, and corporate compliance.


• Perform other duties as requested.

ABOUT PEAK SPORT AND SPINE

Peak Sport and Spine is dedicated to helping patients move better, feel better, and live better. Our clinics are team-oriented environments where staff support each other and work together to provide exceptional patient care and a positive patient experience.

Requirements

QUALIFICATIONS

• Medical office, prior authorization and insurance verification experience required


• Excellent customer service and communication skills


• Strong organizational skills and attention to detail


• Ability to multitask and work efficiently in a fast-paced environment


• Ability to work collaboratively as part of a team