Front Office Assistant

PT Partners LLC; St. Louis (MO); On-site; USD 23,000 - 28,000; Full time

Job summary

Peak Sport and Spine is seeking an energetic Front Office Assistant for our Crestwood clinic. You will greet patients, register them, schedule services, and maintain accurate records in a fast-paced outpatient setting.

The ideal candidate has medical office experience, excellent customer service skills, and the ability to multitask with strong attention to detail while maintaining HIPAA compliance.

Qualifications

• Medical office experience required
• Excellent customer service and communication skills
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Ability to work collaboratively as part of a team

Responsibilities

• Communicate effectively with patients, physicians, staff, and payers in person and by phone
• Greet and register patients in a timely, professional manner
• Schedule patients for services within guidelines
• Generate and maintain accurate medical records
• Explain policies, procedures, and billing processes to patients
• Obtain insurance verification information and communicate to staff and treatment team
• Collect patient payments (co-pays, co-insurance, deductibles)
• Respond to information requests per procedures
• Maintain cash drawer and office inventory
• Attend clinic meetings and staff training
• Participate in infection control, risk management, HIPAA, and compliance activities
• Perform other duties as requested

Skills

Customer service

Communication

Organizational skills

Teamwork

Job description

Description

This is a full-time position in a fast-paced outpatient physical therapy clinic with a supportive, team-oriented environment.

Job Type

Full-time

What You’ll Love About This Role

• Being the first friendly face patients see when they arrive at the clinic
• Working in a supportive, team-oriented environment
• Helping create a positive and welcoming patient experience
• Having a dynamic role where no two days are the same

Peak Sport and Spine is seeking an energetic, well-organized Front Office Assistant to join our team at our Crestwood clinic. The ideal candidate will have medical office experience, excellent customer service skills, and the ability to multitask in a fast-paced environment. Strong attention to detail and accuracy are essential.

Job Responsibilities

• Communicate effectively and courteously with patients, physicians and their office staff, insurance company representatives, peers, coworkers, and supervisors both in person and by phone.
• Greet and register patients in a timely, professional, and customer-focused manner.
• Schedule patients for services within established guidelines.
• Generate and maintain accurate medical records.
• Explain Peak Sport and Spine policies, procedures, and billing processes to patients and direct them appropriately as needed.
• Track and obtain ongoing insurance verification and authorization information from payers and communicate this information to patients, admission staff, and the treatment team.
• Collect patient co-payments, co-insurance, deductibles, and related fees for supplies and services.
• Respond to requests for information according to established procedures.
• Maintain responsibility for the cash drawer system according to established procedures.
• Maintain office and facility inventory and order supplies as needed following established procedures.
• Attend and participate in clinic meetings, staff training, cross-training, and in-service education programs as appropriate.
• Participate in performance improvement activities and adhere to policies regarding infection control, risk management, HIPAA, and corporate compliance.
• Perform other duties as requested.

About Peak Sport And Spine

Peak Sport and Spine is dedicated to helping patients move better, feel better, and live better. Our clinics are team-oriented environments where staff support each other and work together to provide exceptional patient care and a positive patient experience.

Requirements

QUALIFICATIONS

• Medical office, prior authorization and insurance verification experience required
• Excellent customer service and communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and work efficiently in a fast-paced environment
• Ability to work collaboratively as part of a team

Salary Description

Compensation: $17 - $20/hr.