Patient Experience & Scheduling Specialist

Wellstar Health System; Marietta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Wellstar Health System in Georgia seeks a Front Office Specialist to deliver exceptional patient service. You will greet, register, and check out patients, handle calls, schedule appointments, and assist in daily clinic operations.

The role emphasizes accuracy in insurance checks, cash handling, and teamwork to support patient experience and practice goals. The position requires a High School Diploma with 1–2 years of front office experience in healthcare or a related field.

Qualifications

• Strong customer service skills and a professional demeanor.
• Excellent verbal and written communication, with a focus on patient experience.
• Proficiency with basic computer systems and medical terminology preferred.

Responsibilities

• Registering and scheduling patients, verifying insurance eligibility through the EHR system.
• Collecting co-pays and balances, adhering to cash handling policies.
• Answering phones, directing calls, and supporting clinic operations.
• Balance cash receipts and postings; assist with administrative tasks as needed.
• Coordinate with clinic staff and representatives as required.

Skills

Customer service

Verbal and written communication

English language

Education

High School Diploma

Tools

Experion EHR

Job description

Wellstar Health System in Georgia seeks a Front Office Specialist to deliver exceptional patient service. You will greet, register, and check out patients, handle calls, schedule appointments, and assist in daily clinic operations.

The role emphasizes accuracy in insurance checks, cash handling, and teamwork to support patient experience and practice goals. The position requires a High School Diploma with 1–2 years of front office experience in healthcare or a related field.