Patient Experience Front Desk Specialist

CenterWell Senior Primary Care; Raleigh (NC); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Bonus incentive plan

Medical, dental and vision benefits

401(k) retirement savings

Paid time off

Job summary

CenterWell Senior Primary Care is seeking a Receptionist to manage front desk operations in a healthcare setting while delivering excellent customer service to patients and visitors. You will support scheduling, records, and various administrative tasks to help ensure efficient clinic operations and a positive patient experience.

Responsibilities include greeting patients, scheduling, record maintenance in EMR/CRM, billing support, and coordinating with medical staff.

Qualifications

• High School Diploma or GED required or equivalent.
• Experience in healthcare preferred, strong customer service background acceptable.
• Excellent customer service and phone etiquette essential.
• Team player with a positive attitude and ability to multitask in a fast-paced setting.
• Proficiency with MS Office and basic computer skills.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Greet patients and visitors at the front desk, in person and on the phone.
• Schedule appointments and coordinate with medical staff to optimize calendars.
• Maintain patient records in EMR and CRM systems with accuracy.
• Handle billing and copay collection as applicable.
• Answer inquiries and provide general information to patients.
• Keep reception area clean, organized, and stocked.
• Assist with other administrative tasks as needed.

Skills

Customer service

Phone etiquette

Multitasking

Attention to detail

MS Office

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

EMR Systems

Microsoft Office

Job description

CenterWell Senior Primary Care is seeking a Receptionist to manage front desk operations in a healthcare setting while delivering excellent customer service to patients and visitors. You will support scheduling, records, and various administrative tasks to help ensure efficient clinic operations and a positive patient experience.

Responsibilities include greeting patients, scheduling, record maintenance in EMR/CRM, billing support, and coordinating with medical staff.