Patient Access & Front Office Coordinator

CenterWell; Sun City (AZ); On-site; USD 39,000 - 49,000; Full time

Job summary

CenterWell Senior Primary Care in Sun City, AZ, seeks a Front Office Healthcare Support to deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout. The role serves as Patient Access Coordinator, ensuring data quality and revenue integrity while guiding patients through the clinic with empathy.

You will handle pre-visit prep, digital intake, queue management, POS collections, and checkout, supporting scheduling, patient registration, and cross-team

Qualifications

• Computer literacy required.
• Knowledge of patient eligibility and benefits.
• Experience with scheduling systems to optimize staffing.
• Handle patient concerns while maintaining partnership.
• Follow defined workflows consistently.
• Manage patient needs across scheduling and follow-up.
• Maintain accurate and complete records.
• Work effectively across teams.

Responsibilities

• Pre-Visit Preparation: Review schedule 24-48 hours ahead to identify missing docs and insurance gaps.
• Digital-First Intake: Facilitate patient check-in with digital tools, ensuring demographics and consents are complete.
• Queue & Wait-Time Management: Monitor waiting room and EMR queues; communicate delays.
• Exit & Outreach: Schedule follow-ups and manage outreach for no-shows or preventive care.

Skills

Computer literacy

Patient Eligibility and benefits

Scheduling systems

Job description

CenterWell Senior Primary Care in Sun City, AZ, seeks a Front Office Healthcare Support to deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout. The role serves as Patient Access Coordinator, ensuring data quality and revenue integrity while guiding patients through the clinic with empathy.

You will handle pre-visit prep, digital intake, queue management, POS collections, and checkout, supporting scheduling, patient registration, and cross-team