Patient Experience Front Desk Specialist

Capital Health Screening Centre; Princeton (NJ); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Medical Plan

Prescription drug coverage

Dental Plan

Vision Plan

Flexible Spending Account

Paid Time-Off Program

Job summary

Capital Health seeks a friendly, detail-oriented receptionist to support patient intake at its Princeton-area facility. You will handle phones, scheduling, registration, and patient billing tasks while upholding privacy policies and quality service.

The role requires healthcare experience, strong communication, and proficiency in Microsoft Office and medical terminology. Benefit-rich, full-time position with a focus on accurate data entry and patient satisfaction.

Qualifications

• Education: High School diploma or equivalent.
• Experience: 1 year as receptionist or clerk in healthcare or 1 year customer service.
• Knowledge: Medical terminology, ICD-10 and CPT codes; strong communication skills.
• Special Training: Proficient in computers; basic MS Office; Excel familiarity.

Responsibilities

• Answers telephones promptly and routes calls to appropriate area.
• Schedules and cancels appointments; schedules tests and surgeries.
• Prepares for day; reviews eligibility; prepares charts and paperwork.
• Greet patients; inform about privacy policies and delays.
• Performs registration; ensures HIPAA compliance and check-in/out completeness.
• Obtains insurance cards and referrals; inputs into system.
• Collects co-pays and balances; refers past due questions to CBO staff.
• Reviews notes in system; manages worklists and dashboards.
• Implements day-end procedures and batch reconciliations.
• Completes referrals and pre-authorizations as required.

Skills

Medical terminology

ICD-10 codes

CPT codes

Microsoft Office

Excel

Education

High School diploma or equivalent

Job description

Capital Health seeks a friendly, detail-oriented receptionist to support patient intake at its Princeton-area facility. You will handle phones, scheduling, registration, and patient billing tasks while upholding privacy policies and quality service.

The role requires healthcare experience, strong communication, and proficiency in Microsoft Office and medical terminology. Benefit-rich, full-time position with a focus on accurate data entry and patient satisfaction.