Patient Experience Champion - Front Desk & Scheduling

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Perryville (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Retirement plan matching

Job summary

Mercy Hospital Perry (Perryville, MO) is seeking a Patient Services Representative to join our Primary Care team. This full-time, day shift role focuses on front desk operations and patient workflows to ensure a positive patient experience.

Qualifications include a high school diploma or equivalent and strong verbal and written communication, basic computer skills, data entry, and a customer-service mindset. Confidentiality and composure under pressure are essential.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication with patients, professionals and staff.
• Proficiency in basic computer skills including data entry and word processing.
• Excellent customer service, empathy, and professional interaction with patients and visitors.

Responsibilities

• The PSR is the first point of contact for patients and visitors, ensuring a positive patient experience by managing front desk operations and workflows.
• Handle scheduling, documentation, and patient information with accuracy and discretion.
• Maintain confidentiality and follow privacy policies, while staying composed under pressure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Privacy/confidentiality

Adaptability under pressure

Teamwork

Education

High school diploma or equivalent

Tools

Basic computer skills

Data entry

Word processing

Job description

Mercy Hospital Perry (Perryville, MO) is seeking a Patient Services Representative to join our Primary Care team. This full-time, day shift role focuses on front desk operations and patient workflows to ensure a positive patient experience.

Qualifications include a high school diploma or equivalent and strong verbal and written communication, basic computer skills, data entry, and a customer-service mindset. Confidentiality and composure under pressure are essential.