Patient Concierge & Front Desk Specialist

Sca-Health-; Pensacola (FL); On-site; USD 22,000 - 26,000; Full time

Job summary

SCA Health in Pensacola, FL, seeks an organized medical front desk clerk to greet patients, manage calls, verify demographics and insurance, and coordinate with departments. The role emphasizes accuracy, confidentiality and friendly customer service.

Responsibilities include cash handling, deposits, chart preparation, and lobby upkeep. Prior clerical experience and bilingual ability are preferred to support a diverse patient population.

Qualifications

• High school diploma or equivalent.
• Bilingual preferred.
• Two years previous medical clerical experience.
• Basic knowledge of Medical Terminology.
• Basic computer skills and familiarity with medical software.
• Strong communication skills.

Responsibilities

• Greet and communicate with patients and visitors within the facility.
• Answer incoming calls to the facility.
• Register patients and verify identity, demographics, financial and insurance information.
• Communicates with other business office and clinical departments.
• Open mail and distribute.
• Accept and record patient cost share payments.
• Prepare and reconcile daily deposits.
• Maintain clean and tidy lobby area.
• Verify vendor and visitor sign in.
• Patient chart preparation.

Skills

Bilingual

Strong communication

Medical terminology

Computer literacy

Medical software familiarity

Education

High school diploma or equivalent

Tools

Medical software

Job description

SCA Health in Pensacola, FL, seeks an organized medical front desk clerk to greet patients, manage calls, verify demographics and insurance, and coordinate with departments. The role emphasizes accuracy, confidentiality and friendly customer service.

Responsibilities include cash handling, deposits, chart preparation, and lobby upkeep. Prior clerical experience and bilingual ability are preferred to support a diverse patient population.