Patient Experience Front Desk Specialist

Health Partners Plans; Pennsylvania; On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical (including prescription)

Supplemental insurance

Dental

Vision

Life and AD&D insurance

Short- and long-term disability

Flexible spending accounts

Retirement plans

Tuition assistance

Voluntary benefits with group rates on

Tuition discounts

Job summary

Jefferson Health in Horsham, PA, seeks a Patient Services Associate I to enhance the patient experience at the front desk of an outpatient practice. The role verifies insurance, referrals, and demographics while supporting efficient patient flow and providing courteous service.

Responsibilities include check-in/out, scheduling via EPIC, greeting patients, and maintaining HIPAA compliance. The candidate will work to ensure a positive Jefferson Experience for all patients and visitors.

Qualifications

• Must be able to communicate courteously with patients and/or visitors.
• Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
• Ability to complete multiple tasks and work under pressure.
• Ability to maintain confidentiality of patient information.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Courteous communication

Multitask under pressure

Confidentiality

Tools

EPIC

Job description

Jefferson Health in Horsham, PA, seeks a Patient Services Associate I to enhance the patient experience at the front desk of an outpatient practice. The role verifies insurance, referrals, and demographics while supporting efficient patient flow and providing courteous service.

Responsibilities include check-in/out, scheduling via EPIC, greeting patients, and maintaining HIPAA compliance. The candidate will work to ensure a positive Jefferson Experience for all patients and visitors.