Patient Experience Front Desk Specialist

Hackensack Meridian Health; Paramus (NJ); On-site; USD 25,000 - 35,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to perform front desk duties in the ambulatory setting. The role focuses on check-in/check-out, registration, and post-visit support to ensure excellent patient experience.

The position requires strong customer service, multitasking, and computer skills, with travel to multiple locations. A High School diploma or GED is required, with Associates preferred.

Qualifications

• High School diploma, GED, or equivalent programs and/or experience.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced environment and remain professional under stress.
• Must be able to travel to various locations and have reliable transportation.

Responsibilities

• Promotes patient satisfaction by providing excellent service through friendly interactions with patients and visitors.
• Manages patient check-in/check-out process.
• Obtains and verifies required demographic information and insurance details.
• Collects copayments and verifies insurance eligibility.
• Ensures referrals and necessary paperwork are completed.
• Enters patient data into the EMR and supports scheduling and registration processes.
• Resolves routine matters and escalates complex issues appropriately.
• Maintains patient confidentiality and supports front-end operations.

Skills

Customer service

Multitasking

Communication skills

Computer skills

Education

High School diploma or GED

Associates Degree

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to perform front desk duties in the ambulatory setting. The role focuses on check-in/check-out, registration, and post-visit support to ensure excellent patient experience.

The position requires strong customer service, multitasking, and computer skills, with travel to multiple locations. A High School diploma or GED is required, with Associates preferred.