Outpatient Front Desk & Patient Experience Specialist

Hackensack Meridian Health Inc.; Paramus (NJ); On-site; USD 35,000 - 48,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to join the outpatient medical office. You will perform front desk duties, manage check-in/check-out, schedule appointments, register patients, and support the care team to ensure a smooth patient experience.

The role requires a high school diploma or GED, 1+ year in customer service, strong communication, ability to multitask, and willingness to travel between locations.

Qualifications

• High School diploma or GED or equivalent.
• 1+ years experience in customer service.
• Ability to manage multiple tasks in a fast-paced environment.
• Ability to travel to various locations and have reliable transportation.
• Proficient with Microsoft Office and/or Google Suite.
• Excellent written and verbal communication skills.

Responsibilities

• Perform front desk functions in ambulatory setting.
• Assist with check-in, scheduling, registration and check-out.
• Provide post-visit support for patient appointments.
• Support the team to ensure patient satisfaction and experience.

Skills

Customer service

Multitasking

Verbal and written communication

Time management

Travel readiness

Professional demeanor

Prioritization

Education

High School diploma or GED

Associates degree

Tools

Microsoft Office

Google Suite

EMR/EHR

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to join the outpatient medical office. You will perform front desk duties, manage check-in/check-out, schedule appointments, register patients, and support the care team to ensure a smooth patient experience.

The role requires a high school diploma or GED, 1+ year in customer service, strong communication, ability to multitask, and willingness to travel between locations.