Patient Services Front Desk Specialist

Hackensack Meridian Health; Hazlet Township (NJ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to support outpatient operations by managing front desk functions, scheduling, registration and check-out, while ensuring patients receive the best possible care and experience.

This role requires a High School diploma or GED, 1+ year of customer service experience, strong computer skills (Microsoft Office/Google Suite), and the ability to multitask in a fast-paced environment; it may involve travel to different locations.

Qualifications

• High School diploma, GED, or equivalent.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional demeanor.
• Ability to travel to various locations.
• Proficient computer skills including Microsoft Office and/or Google Suite.
• Excellent written and verbal communication skills.

Responsibilities

• Promotes patient satisfaction by providing excellent service and greeting patients promptly.
• Manages patient check-in/check-out and verifies demographic information.
• Collects copayments and balances; checks insurance eligibility.
• Ensures appropriate referrals and paperwork are completed.
• Enters patient data into EMR; supports scheduling and communication.
• Maintains confidentiality and supports front-end operations.

Skills

Customer service

Multitasking

Communication skills

Travel flexibility

Education

High School diploma or GED

Associates Degree

Tools

EMR/EHR experience

Microsoft Office / Google Suite

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to support outpatient operations by managing front desk functions, scheduling, registration and check-out, while ensuring patients receive the best possible care and experience.

This role requires a High School diploma or GED, 1+ year of customer service experience, strong computer skills (Microsoft Office/Google Suite), and the ability to multitask in a fast-paced environment; it may involve travel to different locations.