Patient Access & Front Desk Specialist

CenterWell Senior Primary Care; Las Vegas (NV); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

CenterWell Senior Primary Care in Las Vegas, NV, is seeking a Front Office Healthcare Support professional to ensure a safe, accurate, and welcoming patient experience from pre-arrival through checkout. You will verify data quality, manage the front door, and support financial aspects at the point of service.

The role emphasizes empathy, effective communication, and collaboration with clinical staff to optimize scheduling, throughput, and patient satisfaction.

Qualifications

• Computer literacy
• Patient eligibility and benefits
• Use scheduling systems to optimize staffing levels

Responsibilities

• Pre-Visit Preparation: Review the schedule 24–48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
• Digital-First Intake: Facilitate patient check-in via digital tools, ensuring all demographics, consents, and 'Patient-Ready' signals are completed accurately.
• Queue & Wait-Time Management: Monitoring the waiting room and EMR task queues; communicate delays transparently to patients and clinical staff. Point-of-Service (POS) Collections: Discussing financial responsibility with patients and processing payments with high integrity and daily drawer reconciliation.
• Exit & Outreach: Conducting the 'checkout' process, scheduling follow-ups, and managing outbound outreach for no-shows or preventive care appointments.

Skills

Handle patient concerns

Follow defined workflows

Manage patient needs across scheduling

Handle incoming calls professionally

Maintain accurate records

Work across teams

Job description

CenterWell Senior Primary Care in Las Vegas, NV, is seeking a Front Office Healthcare Support professional to ensure a safe, accurate, and welcoming patient experience from pre-arrival through checkout. You will verify data quality, manage the front door, and support financial aspects at the point of service.

The role emphasizes empathy, effective communication, and collaboration with clinical staff to optimize scheduling, throughput, and patient satisfaction.