Front Desk & Patient Experience Specialist

Concentra, Inc; Oshkosh (WI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, vision, dental plans

Life & disability insurance

Paid time off

Tuition reimbursement

Commuter benefits

Dependent care spending account

Employee discounts

Job summary

Concentra, Inc. is seeking a Patient Service Specialist in Oshkosh, WI to provide friendly, accurate patient check-in/out, scheduling, and front desk support. You will operate a multi-line phone system, manage registrations, and assist with paperwork while upholding HIPAA guidelines.

The role emphasizes exceptional customer service, attention to detail, and thorough knowledge of medical front office procedures in a fast-paced clinic setting.

Qualifications

• High School Diploma or GED required with attention to detail.
• Experience in front office medical settings is preferred.
• Strong customer service and HIPAA compliance knowledge.

Responsibilities

• Greet patients and visitors and manage check-in/check-out.
• Assist with scheduling, registrations, and patient information updates.
• Answer multi-line phone system and direct calls accordingly.
• Explain forms and ensure proper paperwork completion.
• Maintain records, supplies, and HIPAA compliance.

Skills

Customer service

Microsoft Office

HIPAA compliance

Attention to detail

Communication skills

Front office operations

Education

High School Diploma or GED

Tools

Patient management system

Job description

Concentra, Inc. is seeking a Patient Service Specialist in Oshkosh, WI to provide friendly, accurate patient check-in/out, scheduling, and front desk support. You will operate a multi-line phone system, manage registrations, and assist with paperwork while upholding HIPAA guidelines.

The role emphasizes exceptional customer service, attention to detail, and thorough knowledge of medical front office procedures in a fast-paced clinic setting.