Patient Experience & Front Desk Specialist

Oak Street Health, part of CVS Health; Newark (NJ); On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Job summary

Oak Street Health in Newark, NJ is seeking a Welcome Coordinator to create a warm first impression for patients and manage front-desk tasks. You’ll handle check-in, scheduling, co-pays, and patient data updates, while coordinating with a regional team to ensure smooth clinic operations.

The role emphasizes friendly customer service, flexibility, and accurate use of the EMR system. 40-hour weeks with competitive CVS Health benefits are included.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information and making changes in electronic medical record platform.
• Scheduling/rescheduling appointments within electronic medical records platform.
• Managing phone lines by answering, taking messages, and outbound calls as instructed.
• Managing faxes in the electronic fax platform.
• Maintaining the cleanliness of the Welcome and Community Room areas.
• May be required to float to other centers in the region on an infrequent basis.
• Other duties as assigned.

Skills

Strong computer skills

Professional phone etiquette

Fluency in Spanish/Polish/Russian

Education

Some college preferred

Tools

Google Suite

Job description

Oak Street Health in Newark, NJ is seeking a Welcome Coordinator to create a warm first impression for patients and manage front-desk tasks. You’ll handle check-in, scheduling, co-pays, and patient data updates, while coordinating with a regional team to ensure smooth clinic operations.

The role emphasizes friendly customer service, flexibility, and accurate use of the EMR system. 40-hour weeks with competitive CVS Health benefits are included.