Patient Experience Front Desk Specialist

7300 Specialty Physicians Group; New York (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career growth

Employee recognition

Job summary

Methodist Le Bonheur is seeking a Medical Office Assistant to support front desk operations in the ambulatory/clinic setting. You will handle patient registration, scheduling, and payment collection while assisting patients with the portal and EMR.

The role emphasizes patient- and family-centered care, teamwork with clinicians and staff, and adherence to MLH mission and values. No supervision, light office duties, and a focus on service excellence.

Qualifications

• High School Diploma or Equivalent required.
• Preferred: Insurance verifications or authorizations 1-3 years.
• Experience in a physician office is a plus.

Responsibilities

• Registers new patients and updates demographics with detailed information.
• Schedules appointments and makes confirmation calls.
• Collects co-pays and insurance data for proper payment.
• Greet patients and visitors; respond to information requests in person or by phone.
• Demonstrates initiative for self-development and professional competency.

Skills

Medical terminology

Customer service

Phone triage

Scheduling

Office software

Education

High School Diploma or Equivalent

Tools

EMR system

Billing software

Job description

Methodist Le Bonheur is seeking a Medical Office Assistant to support front desk operations in the ambulatory/clinic setting. You will handle patient registration, scheduling, and payment collection while assisting patients with the portal and EMR.

The role emphasizes patient- and family-centered care, teamwork with clinicians and staff, and adherence to MLH mission and values. No supervision, light office duties, and a focus on service excellence.