Patient Care Front Desk Specialist

Methodist Le Bonheur Healthcare; Memphis, Northern (TN, KY); Hybrid; USD 34,000 - 42,000; Full time

Job summary

Methodist Le Bonheur Healthcare in Memphis seeks a Medical Office Assistant to support front desk functions in ambulatory/clinic sites. You will register patients in the EMR, schedule appointments, collect payments, and assist patients with the patient portal.

Strong customer service and basic medical terminology knowledge are helpful. The role emphasizes patient- and family-centered care, teamwork with clinicians, and seamless front desk operations to ensure accurate records and smooth patient

Qualifications

• Required - High School Diploma or Equivalent.
• Knowledge of medical terminology; knowledge of coding preferred.
• Experience with insurance verifications or authorizations is a plus.
• Ability to communicate clearly and provide excellent customer service.

Responsibilities

• Registers new patients and updates demographics in the EMR.
• Schedules appointments and makes confirmation calls.
• Collects co-pays and insurance data for accurate billing.
• Greet patients and visitors and respond to information requests.
• Assist patients with the patient portal and front desk operations.

Skills

Medical terminology

Coding knowledge

Scheduling

Insurance concepts

Customer service

Communication

Education

High School Diploma or Equivalent

Tools

Word processing

Spreadsheet software

Office equipment

Job description

Methodist Le Bonheur Healthcare in Memphis seeks a Medical Office Assistant to support front desk functions in ambulatory/clinic sites. You will register patients in the EMR, schedule appointments, collect payments, and assist patients with the patient portal.

Strong customer service and basic medical terminology knowledge are helpful. The role emphasizes patient- and family-centered care, teamwork with clinicians, and seamless front desk operations to ensure accurate records and smooth patient