Patient Services Specialist — Medical Front Desk

Twin Cities Orthopedics; United States; Remote; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental & Vision plans

Tuition Reimbursement

401(k) Profit Sharing

Employee Assistance Program

Job summary

Twin Cities Orthopedics is seeking a Patient Services Representative to handle patient registration, check-in, and basic clinical support in our on-site clinics. Two full-time positions are available: one in Stillwater/West St. Paul schedule, and a Float position with a rotating shift.

Role requires HS diploma, proficiency with Word/Outlook/Excel, and customer service experience. Expect benefits, training, and a supportive team in a multi-clinic orthopedic network.

Qualifications

• High School diploma/GED or equivalent.
• Proficient in Microsoft Word, Outlook, and Excel.
• Customer Service experience required.
• Administrative or Medical Office experience preferred.

Responsibilities

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID.
• Verify and document insurance information as defined by current business practices.
• Accurate and timely scheduling of new and existing patients in the current practice management system.
• Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments.
• Chart preparation and management.
• Maintain a working knowledge of health care plan requirements and health plan networks.
• Maintain timely communication with patients, families, and staff.
• Rotation of Switchboard Operator duties which include: accepting, handling and transferring calls, coordination of interpreters for clinic appointments, and coordination of patient referrals.
• Any and all other duties as assigned such as cleaning, laundry, rooming patients, prepping patients for appointments, etc.

Skills

Customer Service

Administrative skills

Education

High School diploma/GED or equivalent

Tools

Microsoft Word

Outlook

Excel

Job description

Twin Cities Orthopedics is seeking a Patient Services Representative to handle patient registration, check-in, and basic clinical support in our on-site clinics. Two full-time positions are available: one in Stillwater/West St. Paul schedule, and a Float position with a rotating shift.

Role requires HS diploma, proficiency with Word/Outlook/Excel, and customer service experience. Expect benefits, training, and a supportive team in a multi-clinic orthopedic network.