Patient Experience Front Desk Specialist

Wellesley Family Care Associates; Needham, Northern (MA, KY); Hybrid; USD 33,000 - 41,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Wellesley Family Care Associates in Needham Heights, MA seeks a Front Desk Administrator Team Member to deliver patient-focused service, manage check-in/check-out, and handle appointment requests with precision.

Full-time role (40 hours/week) with hourly pay between $24 and $30, plus benefits. You will collaborate with a multidisciplinary team and use Epic for patient administration tasks.

Qualifications

• Front desk or receptionist experience in healthcare preferred.
• Strong computer literacy with MS Office and Google Workspace.
• Excellent phone etiquette for multi-line systems.
• Able to prioritize tasks and work well in a team.
• Willingness to learn the Epic EMR system.

Responsibilities

• Provide patient-focused service during calls and check-in/check-out.
• Handle appointment requests, referrals, and refills per policies.
• Collaborate with clinicians and staff while using Epic for admin tasks.

Skills

Customer service

Office management

Clerical tasks

Administrative support

Microsoft Office

Google Workspace

Data entry

Phone etiquette

Organizational skills

Tools

Epic EMR

Job description

Wellesley Family Care Associates in Needham Heights, MA seeks a Front Desk Administrator Team Member to deliver patient-focused service, manage check-in/check-out, and handle appointment requests with precision.

Full-time role (40 hours/week) with hourly pay between $24 and $30, plus benefits. You will collaborate with a multidisciplinary team and use Epic for patient administration tasks.