Patient-Centered Front Desk Specialist

CenterWell; Raleigh (NC); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement plan

Paid time off

Paid holidays

Parental and caregiver leave

Short-term and long-term disability

Life insurance

Job summary

CenterWell is seeking a Receptionist to manage front desk operations in our healthcare setting, delivering excellent patient service and supporting scheduling, records, and administrative tasks.

You will greet patients by phone and in person, coordinate appointments with medical staff, maintain EMR/CRM records, handle copays, and keep the reception area organized and well-stocked. This 40-hour/week role prioritizes accuracy and patient experience.

Qualifications

• Experience in a healthcare setting preferred, but customer-service strength may substitute.

Responsibilities

• Greet patients and visitors in person and by phone.
• Schedule appointments and coordinate with medical staff.
• Maintain patient records in EMR/CRM systems with accuracy.
• Assist with billing and copay collection as needed.
• Handle inquiries and provide general information to patients.
• Keep the reception area clean, organized, and stocked.
• Support other administrative tasks and supply management.

Skills

Customer service

Phone etiquette

Team player

Multitasking

Attention to detail

Bilingual English/Spanish

Medical terminology

Education

High School Diploma or GED

Tools

EMR systems

CRM systems

Job description

CenterWell is seeking a Receptionist to manage front desk operations in our healthcare setting, delivering excellent patient service and supporting scheduling, records, and administrative tasks.

You will greet patients by phone and in person, coordinate appointments with medical staff, maintain EMR/CRM records, handle copays, and keep the reception area organized and well-stocked. This 40-hour/week role prioritizes accuracy and patient experience.