Front Desk Administrator

Wellesley Family Care Associates PC; Needham Heights (MA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Wellesley Family Care Associates PC in Needham Heights, MA is seeking a Front Desk Administrator Team Member to deliver exceptional patient experiences at the point of contact. You will manage check-in/out, coordinate appointments, referrals and refills, and support the clinical team using Epic EMR.

The role requires collaboration with physicians, nurses and office staff and offers full-time hours. Ideal candidates bring strong customer service, organizational skills, and proficiency with

Qualifications

• Experience in healthcare administration or front desk roles preferred.
• Strong customer service and multitasking abilities.
• Proficiency with scheduling and patient communications.
• Familiarity with electronic medical records is a plus.

Responsibilities

• Handle patient check-in and check-out with courteous, efficient service.
• Respond to appointment, referral, and refills requests via phone, portal, and staff.
• Collaborate with clinical and administrative teams to support patient flow.
• Maintain accurate patient information and use Epic EMR effectively.

Skills

Customer service

Office management

Administrative support

Data entry

Phone etiquette

Organization

Team collaboration

Tools

Microsoft Office

Google Workspace

EMR systems (Epic)

Job description

Description

145 Rosemary Street Suite C, Needham Heights, MA 02494

$24 - $30 an hour - Full-time

Front Desk Administrator Team Member

Who are we looking for?

We are looking for administration team members who are growth oriented, collaborative and who have a passion for helping people through a rewarding career. Successful candidates will be able to juggle and prioritize multiple tasks, have a proven track record working within a team, demonstrate leadership potential, and are highly reliable and driven. Accepted candidates are professional, can accept and adjust to feedback, and are interested in a growth opportunity in healthcare administration.

How will you spend your day?

• You are a critical part of the patient experience with Wellesley Family Care. You will demonstrate customer service excellence in all interactions, including patient phone calls, as well as check-in and check-out for appointments. Patients will feel well cared for after interacting with you.
• You will handle varied patient requests for appointments, referrals and refills while following office policies and provider preferences. These requests will come by phone, the patient portal and from the clinical team. You will learn how to best complete these tasks efficiently and accurately because you love the feeling of helping patients navigate the healthcare system.
• You will work collaboratively with your team, which includes senior front desk staff, remote phone crew, medical assistants, nursing, management and providers, utilizing the electronic medical record (Epic) efficiently to complete all patient administrative needs. Your team will know they can rely on you to come to work on time, ready to work, with a positive attitude.

Monday to Friday (Some Saturday Availability)

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Requirements

Skills

• Proven experience with customer service, office management, clerical tasks, and administrative support roles
• Strong computer literacy including proficiency in Microsoft Office (Word, Excel, Outlook), Google Workspace (Docs, Sheets), and data entry skills
• Excellent phone etiquette with experience handling multi-line phone systems and customer support
• Exceptional organizational skills with the ability to prioritize tasks efficiently
• Experience in medical or dental receptionist roles is advantageous but not required