Healthcare Front Desk Coordinator | Appointments & EHR

Jobtailor; Newton (MA); On-site; USD 42,000 - 48,000; Full time

Job summary

Jobtailor seeks a friendly front desk assistant in Newton, MA to greet patients, manage check-in/out, and coordinate appointments with healthcare providers.

The role emphasizes exceptional customer service, accurate EHR documentation, and cash/insurance data handling in a busy medical office.

Candidates should have a High School Diploma (Associate's preferred), 1+ year of healthcare admin experience, and proficiency with Epic and scheduling software; strong organization is essential.

Qualifications

• High School Diploma or equivalent required.
• Associate's degree in health-related field preferred.
• 1+ year of experience in a healthcare or medical office setting.
• Epic experience preferred.
• Excellent customer service and interpersonal skills.
• Strong organizational and multitasking abilities with attention to detail.

Responsibilities

• Manage front desk activities and patient flow.
• Coordinate patient appointments with providers and staff.
• Greet patients and visitors in a friendly, professional manner.
• Answer phone calls, respond to inquiries, and provide service information.
• Process payments, co-pays, and insurance details as required.
• Maintain accurate documentation in the EHR system.
• Inventory management and general office duties as needed.

Skills

Customer Service

Interpersonal Skills

Problem-Solving

Professionalism

Calm Under Pressure

Discretion

Attention to Detail

Multitasking

Education

High School Diploma

Associate's Degree (Preferred)

Tools

Epic

Electronic Health Records (EHR)

Scheduling Software

Computer Systems

Job description

Jobtailor seeks a friendly front desk assistant in Newton, MA to greet patients, manage check-in/out, and coordinate appointments with healthcare providers.

The role emphasizes exceptional customer service, accurate EHR documentation, and cash/insurance data handling in a busy medical office.

Candidates should have a High School Diploma (Associate's preferred), 1+ year of healthcare admin experience, and proficiency with Epic and scheduling software; strong organization is essential.