Clinical Front Desk Admin Specialist

Beth Israel Lahey Health; Boston (MA); On-site; USD 28,929 - 38,572; Full time

Job summary

Needham Cancer Center in Needham, MA is seeking an Administrative Assistant II for the front desk to support physicians in clinical practice, academics, and research activities.

This full-time role (Mon–Fri, 8:30 am–5:00 pm) requires 1–3 years of related experience, proficiency with MS Office, and strong written and verbal communication to manage patient information, appointments, and billing processes in a fast-paced setting.

Qualifications

• 1–3 years related work experience
• Experience with computer systems including web-based applications and Microsoft Office
• Healthcare experience preferred

Responsibilities

• Answers and screens telephone calls; greets patients, families, visitors and staff
• Schedules patient appointments and coordinates ancillary appointments
• Prepares and maintains patient records; liaises with departments and external customers
• Collects co-payments and processes billing tickets; reconciles daily collections
• Maintains physician schedules and transcribes notes as needed
• Notifies and reminds patients of upcoming appointments
• Obtains authorizations for radiologic exams as needed
• Sorts and distributes incoming/outgoing mail and correspondence
• Participates in special projects and process improvements

Education

High School diploma or GED

Associate's degree preferred

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Access

Job description

Needham Cancer Center in Needham, MA is seeking an Administrative Assistant II for the front desk to support physicians in clinical practice, academics, and research activities.

This full-time role (Mon–Fri, 8:30 am–5:00 pm) requires 1–3 years of related experience, proficiency with MS Office, and strong written and verbal communication to manage patient information, appointments, and billing processes in a fast-paced setting.