Patient Experience Coordinator - Medical Front Desk

Talentify; Asheville (NC); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Job summary

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our team. You will be the first point of contact for patients, supporting daily operations and ensuring a positive patient experience in a busy healthcare setting.

Responsibilities include greeting patients, answering calls, scheduling, registering patients, processing payments, and maintaining accurate records. A High School Diploma or GED is required, with 2+ years of medical office experience preferred.

Qualifications

• High School Diploma or GED required.
• 2+ years of administrative support in a medical environment preferred.
• Excellent customer service and interpersonal skills essential.
• Strong communication and multitasking abilities required.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Ability to maintain confidentiality and HIPAA compliance.

Responsibilities

• Greet patients and address questions and concerns.
• Answer calls, provide information, transfer calls, and take messages.
• Schedule appointments and manage provider calendars.
• Register new patients and update demographics and insurance info.
• Verify insurance eligibility and authorizations where needed.
• Process payments, including copays and deductibles.

Skills

Customer service

Interpersonal skills

Multitasking

HIPAA compliance

Data entry

Microsoft Office

Education

High School Diploma or GED

Job description

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our team. You will be the first point of contact for patients, supporting daily operations and ensuring a positive patient experience in a busy healthcare setting.

Responsibilities include greeting patients, answering calls, scheduling, registering patients, processing payments, and maintaining accurate records. A High School Diploma or GED is required, with 2+ years of medical office experience preferred.