Patient Experience Front Desk Specialist

Cumberland Valley Business Alliance; Keystone (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Keystone Health is seeking Front Office Staff to join our team. You will be the first point of contact for patients, greeting visitors, scheduling appointments, checking in and out, and coordinating with clinical staff.

Responsibilities include verifying insurance, updating demographics, collecting payments, handling calls, and ensuring smooth front desk operations. Previous medical office experience is preferred; bilingual skills are a plus but not required.

Qualifications

• High School diploma or GED is required.
• Previous medical office experience preferred.
• Bilingual skills are a plus but not required.

Responsibilities

• Greet patients and serve as the first point of contact.
• Schedule appointments and manage front office tasks.
• Verify insurance coverage and update patient demographics.
• Collect payments and process transactions.
• Answer and direct phone calls; check patients in and out.

Skills

Customer service

Communication

Organizational skills

Education

High School diploma or GED

Job description

Keystone Health is seeking Front Office Staff to join our team. You will be the first point of contact for patients, greeting visitors, scheduling appointments, checking in and out, and coordinating with clinical staff.

Responsibilities include verifying insurance, updating demographics, collecting payments, handling calls, and ensuring smooth front desk operations. Previous medical office experience is preferred; bilingual skills are a plus but not required.