Patient Experience Front Desk Specialist

The Wright Center for Graduate Medical Education; Jermyn (Lackawanna County); On-site; USD 36,000 - 48,000; Full time

Job summary

The Wright Center for Community Health is seeking a Clinical Administrative Assistant to be the welcoming face of our front office. You will manage patient check-ins, scheduling, registrations, and basic billing support in a fast-paced healthcare setting.

Ideal candidates bring high school diploma, 1-2 years front-office experience, strong communication, accuracy, and a willingness to work flexible hours. Bilingual abilities are highly valued, and confidentiality is essential.

Qualifications

• Minimum High School Diploma or GED.
• 1–2 years front-office experience in a high-volume medical practice.
• Bilingual abilities preferred.
• Ability to maintain confidentiality and accuracy.

Responsibilities

• Schedule patient appointments and follow-up visits.
• Register patients and capture demographic information needed for annual UDS report.
• Verify insurance details and assist with billing and copays.
• Scan records into the EMR and create triages within the EMR.
• Answer calls and direct callers to appropriate services.
• Maintain HIPAA compliance and patient confidentiality.
• Provide quick, friendly customer service in a fast-paced environment.
• Participate in rotation of extended hours as needed.

Skills

Customer service

Front desk / front office

Multitasking

HIPAA compliance

Education

High School Diploma/GED

Tools

EMR systems

Job description

The Wright Center for Community Health is seeking a Clinical Administrative Assistant to be the welcoming face of our front office. You will manage patient check-ins, scheduling, registrations, and basic billing support in a fast-paced healthcare setting.

Ideal candidates bring high school diploma, 1-2 years front-office experience, strong communication, accuracy, and a willingness to work flexible hours. Bilingual abilities are highly valued, and confidentiality is essential.