Clinical Front Desk & Patient Services Coordinator

The Wright Center for Graduate Medical Education; Scranton (Lackawanna County); On-site; USD 34,000 - 52,000; Full time

Job summary

The Wright Center for Community Health is seeking a Clinical Administrative Assistant to serve as the first point of contact for patients and visitors at our Scranton front desk. This role supports patient intake, appointment scheduling, insurance verification, and EMR data entry in a fast-paced, HIPAA-compliant environment.

The successful candidate will hold a high school diploma, demonstrate strong communication skills, and be capable of working independently or with a team in a dynamic

Qualifications

• Front-office experience in a medical setting preferred.
• Ability to maintain confidentiality and adapt to fast-paced environment.
• Strong written and verbal communication skills.

Responsibilities

• Schedule patient appointments and follow-up visits.
• Register patients and capture demographic information for annual UDS report.
• Verify insurance information and collect copays at time of visit.
• Manage patient information in the EMR system.
• Answer and route phone calls; switch phones to night/weekend service.
• Provide self-pay options and navigate insurance dynamics.

Skills

Bilingual

Customer service

HIPAA compliance

Proficient computer skills

EMR workflows

Education

High School Diploma/GED

Tools

EMR system

Phone system

Job description

The Wright Center for Community Health is seeking a Clinical Administrative Assistant to serve as the first point of contact for patients and visitors at our Scranton front desk. This role supports patient intake, appointment scheduling, insurance verification, and EMR data entry in a fast-paced, HIPAA-compliant environment.

The successful candidate will hold a high school diploma, demonstrate strong communication skills, and be capable of working independently or with a team in a dynamic