Patient Experience Coordinator – Behavioral Health

The Wright Center; Wilkes-Barre (Luzerne County); On-site; USD 32,000 - 42,000; Full time

Job summary

The Wright Center is seeking a Behavioral Health Administrative Assistant to act as the first contact for patients and visitors. You will deliver high customer service in a fast-paced front-office setting, handling scheduling, registrations, insurance verifications, and EMR duties.

Responsibilities include patient intake/outtake, copay collection, cash account management, and coordination across locations while ensuring HIPAA compliance and accurate documentation.

Qualifications

• Minimum Qualifications of a High School Diploma/GED.
• Previous front-office experience (1-2 years) in a high-volume medical practice desirable.
• Bilingual highly desired.
• Proficient computer skills and EMR familiarity.
• Ability to adapt to changing priorities while maintaining confidentiality.

Responsibilities

• Schedule patient appointments and follow-up visits.
• Register patients and capture demographics for annual UDS reporting.
• Verify insurance information and explain copays/coverage.
• Intake and check-out of patients; manage cash accounts.
• Scan records into the EMR and create triages.
• Answer and route phone calls; handle after-hours coverage.
• Ensure HIPAA compliance and patient confidentiality.
• Cross-cover across locations and service lines as needed.
• Provide information on Sliding fee, GFE, and available programs.

Skills

Customer service

Front-office experience

Adaptability

Communication skills

Attention to detail

Professionalism

Teamwork

Punctuality

Bilingual

HIPAA compliance

Work independently

Education

High School Diploma/GED

Tools

EMR system

EOS model

Microsoft Office

Job description

The Wright Center is seeking a Behavioral Health Administrative Assistant to act as the first contact for patients and visitors. You will deliver high customer service in a fast-paced front-office setting, handling scheduling, registrations, insurance verifications, and EMR duties.

Responsibilities include patient intake/outtake, copay collection, cash account management, and coordination across locations while ensuring HIPAA compliance and accurate documentation.