Dental Front Office Specialist (Patient Services)

The Wright Center; Scranton (Lackawanna County); On-site; USD 21,000 - 34,000; Full time

Job summary

The Wright Center is seeking a Dental Administrative Assistant to be the first point of contact for patients and visitors. The role supports front-office duties in a fast-paced FQHC environment, including scheduling, intake, and EMR data entry.

Ideal candidates have high school-level education, 1–2 years front-office experience, strong attention to detail, and a professional, customer-service oriented approach. Flexible schedule and HIPAA compliance are essential for daily operations.

Qualifications

• Front-office experience in a high-volume medical practice is desirable.
• Bilingual abilities are highly desired to assist diverse patient populations.
• Proficient computer skills and familiarity with EMR workflows are essential.

Responsibilities

• Greet patients and visitors and serve as the initial point of contact.
• Schedule patient appointments and follow-up visits.
• Register patients and collect demographic information for reports.
• Comply with Red Flag Rules for photo identification.
• Intake and check out of patients and manage cash handling.
• Maintain patient information in the EMR system.
• Verify insurance details and explain coverage to patients.
• Obtain authorizations for non-covered services as needed.
• Explain resources and programs such as sliding fee, GFE, and outreach programs.
• Scan records into EMR and create triages within the EMR.
• Answer calls and manage after-hours routing.

Skills

Bilingual

Customer service

Attention to detail

Teamwork

Communication skills

Adaptability

Reliability

Punctuality

Confidentiality

Proficient computer skills

HIPAA compliance

Front-office experience

Education

High School Diploma/GED

Tools

EMR systems

Job description

The Wright Center is seeking a Dental Administrative Assistant to be the first point of contact for patients and visitors. The role supports front-office duties in a fast-paced FQHC environment, including scheduling, intake, and EMR data entry.

Ideal candidates have high school-level education, 1–2 years front-office experience, strong attention to detail, and a professional, customer-service oriented approach. Flexible schedule and HIPAA compliance are essential for daily operations.