Bilingual Front Desk & Patient Services Specialist

The Wright Center; Wilkes-Barre (Luzerne County); On-site; USD 32,000 - 42,000; Full time

Job summary

The Wright Center is seeking a Clinical Administrative Assistant to serve as the first point of contact for patients and visitors. In a fast-paced FQHC front office, you will support patient flow, register patients, verify insurance, collect copays, and manage EMR records while upholding HIPAA guidelines.

You will work with a team to ensure accurate data, assist with annual reporting, and provide information on patient programs and services to improve the overall patient experience.

Qualifications

• Minimum High School Diploma or GED required.
• 1–2 years of front-office experience in a high-volume medical practice preferred.
• Bilingual strongly preferred.
• Proficient with computers and EMR workflows.
• Able to maintain confidentiality and work in a fast-paced environment.

Responsibilities

• Schedule patient appointments and follow-up visits.
• Register patients and capture demographic information for annual UDS report.
• Verify insurance information and explain copays to patients.
• Collect copays at visit and perform cash account management.
• Scan patient records into the EMR and create EMR triages.
• Answer calls and switch phones to night/weekend service.
• Ensure HIPAA compliance and patient privacy.
• Participate in extended hours and cross-coverage across locations.
• Provide information on programs such as sliding fee, GFE, Outreach & Enrollment, language services.

Skills

Front-office experience

Bilingual

HIPAA compliance

EMR proficiency

Education

High School Diploma/GED

Tools

EMR systems

Job description

The Wright Center is seeking a Clinical Administrative Assistant to serve as the first point of contact for patients and visitors. In a fast-paced FQHC front office, you will support patient flow, register patients, verify insurance, collect copays, and manage EMR records while upholding HIPAA guidelines.

You will work with a team to ensure accurate data, assist with annual reporting, and provide information on patient programs and services to improve the overall patient experience.