Clinical Front Desk & Patient Experience Specialist

The-Wright-Centers-For-Community-Health-and-Graduate-Medical-Education; Scranton (Lackawanna County); Vor Ort; USD 38.000 - 52.000; Vollzeit

Zusammenfassung

The Wright Center for Community Health and Graduate Medical Education is seeking a Clinical Administrative Assistant to serve as the first point of contact for patients and visitors, delivering high-quality customer service in a fast-paced front office.

Responsibilities include scheduling appointments, registering patients, verifying insurance, collecting copays, maintaining EMR records, and supporting diverse programs such as sliding fee discounts and language services, while upholding HIPAA

Qualifikationen

• High school diploma or GED required.
• 1–2 years of front-office experience in a high-volume medical practice.
• Bilingual candidates highly desired.
• Proficient computer and EMR workflow skills.
• Ability to maintain confidentiality and work in a fast-paced environment.

Aufgaben

• Schedule patient appointments and follow-up visits.
• Register patients and capture demographic information for annual UDS.
• Verify insurance information and collect copays at visit.
• Manage patient information in the EMR system and scan records.
• Answer and return phone calls; support front-office operations.
• Cross-train for extended access hours including weekends and holidays.

Kenntnisse

Front-office experience

Bilingual

Proficient computer skills

Excellent customer service

Ausbildung

High School Diploma/GED

Tools

EMR System

Jobbeschreibung

The Wright Center for Community Health and Graduate Medical Education is seeking a Clinical Administrative Assistant to serve as the first point of contact for patients and visitors, delivering high-quality customer service in a fast-paced front office.

Responsibilities include scheduling appointments, registering patients, verifying insurance, collecting copays, maintaining EMR records, and supporting diverse programs such as sliding fee discounts and language services, while upholding HIPAA