Patient Experience Front Desk Specialist

Intermountain Healthcare Inc.; Grand Junction (CO); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health in Grand Junction, Colorado, is seeking a Patient Service Representative to be the first point of contact for patients. You will greet patients, verify demographics and insurance, schedule appointments, and assist with billing while delivering superior customer service.

This role requires strong communication, basic computer skills, and the ability to protect PHI, with a 40-hour work week and hourly pay range.

Qualifications

• Six months of customer service experience.
• Basic computer skills (word processing and data entry).
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and caregivers to deliver high-quality service.
• Ability to protect privacy and PHI of patients.

Responsibilities

• Provides courteous and professional connections with patients by phone, in person, or via secure messaging.
• Documents all calls accurately in the EMR.
• Schedules patient appointments for visits, procedures, tests, referrals, and consultations.
• Registers patients by confirming and updating demographic data in the registration system.

Skills

Customer service

Communication skills

Interpersonal skills

Attention to detail

PHI privacy awareness

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health in Grand Junction, Colorado, is seeking a Patient Service Representative to be the first point of contact for patients. You will greet patients, verify demographics and insurance, schedule appointments, and assist with billing while delivering superior customer service.

This role requires strong communication, basic computer skills, and the ability to protect PHI, with a 40-hour work week and hourly pay range.