Healthcare Front Desk Specialist - Patient Care & Admin

Paycom - ATS; Austin (TX); On-site; USD 20,000 - 29,000; Full time

Job summary

The front desk clerk at Paycom - ATS in Austin, TX handles routine clerical and customer service tasks, answers phones, maintains records, and supports the healthcare practice.

Experience of 1+ year in retail or clinical front desk is preferred; strong communication, organization, and basic computer skills (Excel, Word, Outlook) are required to ensure smooth operations and HIPAA compliant handling.

Qualifications

• 1+ year of retail or clinical front desk experience preferred.
• Must have strong communication and organizational skills.
• Proficiency in basic computer applications (Excel/Word/Outlook) and data entry.

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers to the appropriate manager or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice/clinic facilities or services.
• Adheres to all safety policies and procedures while supporting high quality and great customer service.
• Performs other duties as necessary.

Skills

Detail oriented

Professional attitude

Reliable

Interpersonal skills

English communications

Microsoft Excel

Microsoft Word

Microsoft Outlook

HIPAA knowledge

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

The front desk clerk at Paycom - ATS in Austin, TX handles routine clerical and customer service tasks, answers phones, maintains records, and supports the healthcare practice.

Experience of 1+ year in retail or clinical front desk is preferred; strong communication, organization, and basic computer skills (Excel, Word, Outlook) are required to ensure smooth operations and HIPAA compliant handling.