Clinic Front Desk Specialist: Customer Care & Admin

Paycom - ATS; Carrollton (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Paycom - ATS is seeking a front desk clerk to perform routine clerical and administrative tasks in a healthcare setting. The role involves answering telephones, greeting the public, assisting patients, data processing, and record-keeping.

Ideal candidates have 1+ year of front desk experience, strong communication skills in English, and proficiency with MS Office. Knowledge of HIPAA guidelines and state/federal regulations is preferred.

Qualifications

• Detail oriented with professional attitude and strong grammar.
• Interpersonal skills to support customer service and teamwork.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Knowledge of state and federal regulations, including HIPAA requirements.

Responsibilities

• Answers central telephone system and directs calls to appropriate staff.
• Receives the public in person and by phone, responding to inquiries and routing as needed.
• Maintains office procedures and assists with administrative tasks.
• Operates office equipment and computers to process data and records accurately.
• Duplicates and distributes materials as necessary and prepares correspondence.
• Assists patients with facility services and adheres to safety policies.
• Performs other duties that support high quality customer service.

Skills

Detail oriented

Professional attitude

Interpersonal skills

English communication

MS Office

Data entry

Customer service

HIPAA knowledge

Job description

Paycom - ATS is seeking a front desk clerk to perform routine clerical and administrative tasks in a healthcare setting. The role involves answering telephones, greeting the public, assisting patients, data processing, and record-keeping.

Ideal candidates have 1+ year of front desk experience, strong communication skills in English, and proficiency with MS Office. Knowledge of HIPAA guidelines and state/federal regulations is preferred.