Clinic Front Desk Specialist: Patient Concierge

Paycom - ATS; Plano (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

Paycom - ATS in Plano, TX is seeking a front desk clerk to perform routine clerical and administrative tasks in a healthcare setting. The role handles telephone calls, patient assistance, data processing, and record-keeping.

You will greet patients, answer inquiries, operate office equipment, prepare documents, and support safety policies while delivering high-quality customer service. One year of retail or clinical front desk experience is preferred, and proficiency with MS Office is expected.

Qualifications

• One year or more of retail or clinical front desk experience preferred.
• Detail oriented with professional attitude and reliability.
• Strong communication and interpersonal skills in English.
• Ability to follow verbal and written instructions with good grammar.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Knowledge of HIPAA guidelines and basic healthcare privacy.
• Basic computer operations and office equipment familiarity.

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions in person and by telephone; refers inquiries as needed.
• Operates office machines and computers to process patients correctly.
• Duplicates and distributes materials as necessary.
• Composes and edits correspondence, reports and memoranda.
• Assists patients with use of clinic facilities or services.
• Supports safety policies and a culture of high quality customer service.
• Performs other duties as required.

Skills

Detail oriented

Professional attitude

Reliability

Interpersonal skills

English communication

Customer service

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Paycom - ATS in Plano, TX is seeking a front desk clerk to perform routine clerical and administrative tasks in a healthcare setting. The role handles telephone calls, patient assistance, data processing, and record-keeping.

You will greet patients, answer inquiries, operate office equipment, prepare documents, and support safety policies while delivering high-quality customer service. One year of retail or clinical front desk experience is preferred, and proficiency with MS Office is expected.