Front Desk Specialist - USFTGP Pinellas Park

Tampa General Hospital; Florida; On-site; USD 36,000 - 52,000; Full time

Job summary

Tampa General Hospital is seeking a Front Desk Specialist to manage patient check-in and check-out using EPIC, verify demographics and insurance information, collect co-pays, and prepare paperwork for scheduling and billing. You will interact with patients and staff to ensure a smooth, welcoming front office experience.

This on-site role requires strong customer service, accuracy, and the ability to balance multiple tasks in a fast-paced environment at the Family Care Center Pinellas location.

Qualifications

• Front desk patient-facing duties in a healthcare setting.
• Excellent communication and empathy with patients and staff.
• Ability to manage multiple tasks with accuracy and efficiency.

Responsibilities

• Check-in and check-out patients using EPIC with accuracy.
• Verify demographics and insurance information, collect co-pays and provide receipts.
• Screen for pre-certifications, authorizations, or referrals; explain financial policies.
• Assist arrivals, ensure paperwork is complete, and direct patients to appropriate areas.
• Support clinicians by handling appointment paperwork and patient flow.

Skills

Front desk customer service

Communication

Attention to detail

Multitasking

Organizational skills

Education

High School Diploma or GED

Tools

EPIC EMR

Job description

Job Description

Description

The Front Desk Specialist is responsible for providing efficient, friendly, and accurate patient-facing support during check-in and check-out processes using EPIC. This role verifies patient demographics, collects co-payments, prepares required paperwork, assists with scheduling, and ensures all documentation is complete for seamless patient flow and proper billing. The specialist communicates with physicians, nurses, and various clinical and administrative staff to support coordinated care and maintain a positive patient experience. This role also proactively screens patients for required pre-certifications, authorizations, or referrals and educates them on financial policies and procedures. The Front Desk Specialist ensures all payment activities are properly reconciled and contributes to a smooth, professional, and welcoming front office environment.

Essential Functions

• Performs patient check-in and check-out processes in EPIC, ensuring accuracy and efficiency.
• Verifies patient demographics and insurance information, collects co-payments, and provides receipts for services.
• Screens scheduled patients for required pre-certifications, authorizations, and referrals, educating them on financial policies as needed.
• Assists patients upon arrival by answering questions, ensuring paperwork is completed, and directing them to appropriate clinical areas.
• Supports physicians and nurses by processing required appointment paperwork and facilitating smooth patient flow.
• Answers, screens, and routes telephone calls from patients, providers, internal departments, and external partners for timely communication.
• Completes patient scheduling tasks, ensuring appointments are arranged in accordance with clinical and operational needs.
• Documents all relevant patient information in EPIC to support clear communication within the clinical team.
• Reconciles daily payments, balances the cash drawer, and ensures proper closure of financial activities at the end of each shift.
• Maintains a positive patient experience by upholding safety protocols, following emergency procedures, and providing excellent customer service at all times.

Qualifications

• High School Diploma or GED

Experience Qualifications

• Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties.

Skills and Abilities

• Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements.
• Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately.
• Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers.
• Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation processes.
• Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment.
• Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information.

Work Locations

Family Care Center Pinellas 6088 Park Blvd N Pinellas Park 33781

Eligible for Remote Work : On Site

Schedule

Full-time

Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday