Patient Experience Front Desk Specialist

Southeast Hospital; Edmond (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy Oklahoma Clinics in Edmond, Oklahoma is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations and workflows to ensure a positive, seamless patient experience.

The role emphasizes clear communication, data entry accuracy, and confidentiality. You will support scheduling, verify patient information, and assist staff while remaining calm under pressure.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication with patients and staff.
• Proficient computer/data entry skills.
• Commitment to patient-centered service and confidentiality.
• Ability to work under pressure and adapt to changing workflows.
• Completion of Clinic Core Front Desk Training after hire.

Responsibilities

• Manage front desk operations and patient scheduling.
• Greet patients and visitors, verify information.
• Input patient information accurately.
• Coordinate with Mercy Oklahoma Clinics staff and clinicians.
• Maintain patient privacy and confidentiality.

Skills

Excellent communication

Data entry

Customer service

Attention to detail

Privacy and confidentiality

Pressure handling

Front Desk Training

Education

High school diploma or equivalent

Job description

Mercy Oklahoma Clinics in Edmond, Oklahoma is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations and workflows to ensure a positive, seamless patient experience.

The role emphasizes clear communication, data entry accuracy, and confidentiality. You will support scheduling, verify patient information, and assist staff while remaining calm under pressure.