Patient Access & Care Coordinator

Concord Hospital Health System; Concord (NH); On-site; USD 25,000 - 34,000; Full time

Job summary

Concord Hospital Health System in Concord, NH seeks a Patient Care Coordinator to support patient registration, referrals, appointment management, and front-desk duties under the Practice Administrator. You will ensure timely, compassionate service to patients and families while coordinating across departments.

The role emphasizes accurate data collection, insurance verification, patient education, and a strong commitment to a patient-centered medical home environment.

Qualifications

• High School diploma or GED required; annual registration competency exam.
• Demonstrated customer service ability to interact with the public, staff and patients preferred.
• Familiarity with medical terminology preferred.

Responsibilities

• Greets patients, secures signatures for required documentation, and follows CHMG policies.
• Obtains and verifies insurance/demographic information; makes collection attempts and educates on resources; reconciles lists and reports.
• Facilitates patient care between primary, specialty, and ancillary services.
• Coordinates intake of patient information for new/existing patients and maintains medical records.
• Processes and routes all incoming calls or requests and responds to inquiries.
• Schedules and reschedules appointments; uses Televox daily and promotes Patient Connect enrollment.
• Distributes mail/faxes and manages electronic desktops; educates patients on form completion.
• Supports a 'yes' culture in a patient-centered medical home.
• Works independently and with a team on projects; coordinates multiple aspects of events and activities.

Skills

Customer service

Medical office operations

Scheduling

Electronic Medical Records

Billing

Coding

Referrals

Authorizations

Payer guidelines

Compliance

Credentialing

DNV standards

Medical terminology

Education

High School diploma or GED

Tools

Televox

EMR systems

Job description

Concord Hospital Health System in Concord, NH seeks a Patient Care Coordinator to support patient registration, referrals, appointment management, and front-desk duties under the Practice Administrator. You will ensure timely, compassionate service to patients and families while coordinating across departments.

The role emphasizes accurate data collection, insurance verification, patient education, and a strong commitment to a patient-centered medical home environment.