Behavioral Health Front Desk & Scheduling Specialist

Monadnock Family Services; Harper Acres (NH); On-site; USD 36,000 - 48,000; Full time

Job summary

Monadnock Family Services in New Hampshire seeks an Administrative Support Receptionist to be the first contact for clients, families, visitors, and partners. This role supports clinic operations through reception, scheduling, telephone triage, and administrative tasks while maintaining confidentiality and HIPAA compliance.

The ideal candidate brings strong communication and organizational skills, a compassionate demeanor, and the ability to work collaboratively in a fast-paced behavioral health

Qualifications

• High School Diploma or GED is required.
• Associate degree is preferred.

Responsibilities

• Welcome clients, families, visitors, and partners in a professional, trauma-informed manner.
• Verify demographic information and insurance coverage.
• Collect copayments and ensure documentation is complete and accurate.
• Schedule, reschedule, and cancel client appointments; assist providers with calendar management.
• Maintain confidentiality and HIPAA compliance; document accurately in the EHR.
• Answer and route incoming calls to nursing, providers, billing, or other departments.
• Coordinate information between clients and clinical teams to support timely access to care.
• Support general administrative duties (typing, filing, scanning, etc.).

Skills

Microsoft Office Suite

Excellent written and verbal comms

Organization skills

Multitasking

Attention to detail

Computer keyboarding

Independent and collaborative work

Education

High School Diploma or GED

Associate degree preferred

Tools

myEvolv EHR

Job description

Monadnock Family Services in New Hampshire seeks an Administrative Support Receptionist to be the first contact for clients, families, visitors, and partners. This role supports clinic operations through reception, scheduling, telephone triage, and administrative tasks while maintaining confidentiality and HIPAA compliance.

The ideal candidate brings strong communication and organizational skills, a compassionate demeanor, and the ability to work collaboratively in a fast-paced behavioral health