Patient Experience & Front Desk Specialist

Atrium Health Enterprise; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Atrium Health Enterprise in Charlotte, NC seeks a front desk associate to support patient registration, insurance verification, scheduling, and billing processes. You will interact with patients and families with compassion, ensuring accurate data entry and a superb first impression.

The position requires strong interpersonal skills, reliability, and the ability to work in a fast-paced environment while following healthcare regulations.

Qualifications

• High school diploma or GED required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and interact with patients and families in sensitive situations
• Demonstrates critical thinking skills and decisive judgment in a fast-paced environment and work cohesively on a team or independently
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and applicable regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Atrium Health Enterprise in Charlotte, NC seeks a front desk associate to support patient registration, insurance verification, scheduling, and billing processes. You will interact with patients and families with compassion, ensuring accurate data entry and a superb first impression.

The position requires strong interpersonal skills, reliability, and the ability to work in a fast-paced environment while following healthcare regulations.