Compassionate Patient Services Coordinator

Atrium Health Enterprise; Belmont (NC); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Atrium Health Enterprise is seeking a friendly, detail-oriented front desk associate to greet patients, verify insurance, schedule appointments, and handle registration with accuracy. You will support billing workflows, maintain confidential records, and use front-end software to assist patients through their visit while complying with privacy and regulatory guidelines.

The role requires a High School diploma, strong customer service skills, and the ability to work in a fast-paced healthcare

Formación

• High School Diploma or GED is required.
• Computer experience is required.
• Customer relations experience is required.
• Experience with Medical Records Software is preferred.
• Front desk practice experience is preferred.

Responsabilidades

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations
• Demonstrates critical thinking skills and decisive judgment in a fast-paced environment and ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter; assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Conocimientos

Customer service

Interpersonal skills

Critical thinking

Teamwork

Independent work

Attention to detail

Educación

High School Diploma or GED

Herramientas

Medical Records Software

Descripción del empleo

Atrium Health Enterprise is seeking a friendly, detail-oriented front desk associate to greet patients, verify insurance, schedule appointments, and handle registration with accuracy. You will support billing workflows, maintain confidential records, and use front-end software to assist patients through their visit while complying with privacy and regulatory guidelines.

The role requires a High School diploma, strong customer service skills, and the ability to work in a fast-paced healthcare