Atrium Health-Patient Services Specialist Charlotte FT

Atrium Health Enterprise; Charlotte (NC); Sur place; USD 32 000 - 46 000; Plein temps

Résumé du poste

Atrium Health Enterprise is seeking a Patient Service Specialist to deliver exemplary customer service and proactively perform front office duties. You will manage patient registration, verify insurance, schedule appointments, and handle billing-related tasks to ensure a seamless patient experience.

The role requires strong interpersonal skills, the ability to handle sensitive situations with care, and adherence to healthcare regulations.

Qualifications

• High School Diploma or GED required; computer experience required.
• Customer relations experience preferred.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.
• Ability to interact with patients and families in sensitive situations.

Responsabilités

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Manage patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities ensuring accuracy and outstanding patient experience.
• Encourage patient utilization of front-end technology during the registration process.
• Enter and maintain confidential and accurate patient information including insurance, billing, and payment information; assist billing as needed.
• Demonstrate proficiency with emergency codes and applicable federal and state healthcare regulations.
• Monitor inventory and stock medications, narcotics, and emergency medications/equipment.

Connaissances

Customer service

Interpersonal skills

Critical thinking

Teamwork

Attention to detail

Formation

High School Diploma or GED

Description du poste

Our team members are part of an environment that fosters health, hope and healing-for all, driven by the principles of Our Atrium Health Way to create a welcoming and professional environment. The Patient Service Specialist will consistently provide exemplary customer service while proactively executing all front office administrative duties. It is the responsibility of every Atrium Health team member to deliver a world-class patient experience every person, every encounter, every time.

Our team members are part of an environment that fosters health, hope and healing-for all, driven by the principles of Our Atrium Health Way to create a welcoming and professional environment. The Patient Service Specialist will consistently provide exemplary customer service while proactively executing all front office administrative duties. It is the responsibility of every Atrium Health team member to deliver a world-class patient experience every person, every encounter, every time.

Essential Functions

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Physical Requirements

Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience And Certifications

High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.