Compassionate Patient Concierge & Front Desk Pro

Atrium Health Enterprise; Mooresville (NC); On-site; USD 34,000 - 45,000; Full time

Job summary

Atrium Health Enterprise is seeking a patient access professional to ensure smooth registration and accurate data capture in a fast-paced setting. You will verify insurance, schedule appointments, and handle billing-related tasks with discretion and empathy.

The role requires a High School Diploma or GED, strong customer relations experience, and familiarity with Medical Records Software. Front desk practice is preferred.

Qualifications

• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk/registration experience preferred.
• Ability to interact with patients and families in sensitive situations.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
• Demonstrates critical thinking skills and decisive judgment in a hectic environment; collaborates with team and works independently.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival/departure desk activities with accuracy.
• Encourages patient utilization of front-end technology during the registration process.
• Enters and maintains confidential patient information including insurance, billing, and payment details; assists billing.

Skills

Interpersonal skills

Customer service

Critical thinking

Teamwork

Independent work

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Atrium Health Enterprise is seeking a patient access professional to ensure smooth registration and accurate data capture in a fast-paced setting. You will verify insurance, schedule appointments, and handle billing-related tasks with discretion and empathy.

The role requires a High School Diploma or GED, strong customer relations experience, and familiarity with Medical Records Software. Front desk practice is preferred.