Patient Experience Coordinator — Front Desk & Scheduling

Atrium Health Enterprise; Charlotte (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Atrium Health Enterprise in Charlotte, NC is seeking a patient access professional to deliver caring, compassionate front-desk service. You will handle patient registration, verify insurance, schedule appointments, collect payments, and support arrival and departure procedures to ensure an outstanding patient experience.

The role requires strong interpersonal skills, critical thinking, the ability to work cohesively on a team and independently with minimal supervision, and proficiency with

Qualifications

• High school diploma or GED required; computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred; Front desk practice experience preferred.

Responsibilities

• Manage patient registration, insurance verification, scheduling, collection and cash receipting, and arrival/departure desk activities.
• Encourage patient utilization of front-end technology during registration.
• Enter and maintain confidential patient information including insurance, billing and payment details; assist billing functions as needed.
• Demonstrate proficiency of emergency codes and compliance with applicable healthcare regulations.
• Monitor inventory and stock medications, narcotics, and emergency medications/equipment.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Independence

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Atrium Health Enterprise in Charlotte, NC is seeking a patient access professional to deliver caring, compassionate front-desk service. You will handle patient registration, verify insurance, schedule appointments, collect payments, and support arrival and departure procedures to ensure an outstanding patient experience.

The role requires strong interpersonal skills, critical thinking, the ability to work cohesively on a team and independently with minimal supervision, and proficiency with