Patient Experience Front Desk Specialist

Atrium Health Enterprise; Charlotte (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

Atrium Health Enterprise in Charlotte, NC is seeking staff for patient registration and front desk support. The role emphasizes compassionate service, confidentiality, and accuracy in handling patient information and billing-related tasks.

Requirements include a High School Diploma or GED and computer experience; experience with Medical Records Software and front desk practice is preferred. The position involves fast-paced hospital office duties and teamwork.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations
• Demonstrates critical thinking and decisive judgment in a hectic environment and works on a team or independently
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival/departure desk activities
• Encourages patient utilization of front-end technology during registration
• Enters and maintains confidential patient information including insurance and billing throughout encounters
• Assists billing functions or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and applicable regulations
• Monitors inventory and stock medications and emergency equipment

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Attention to accuracy

Regulatory compliance

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Atrium Health Enterprise in Charlotte, NC is seeking staff for patient registration and front desk support. The role emphasizes compassionate service, confidentiality, and accuracy in handling patient information and billing-related tasks.

Requirements include a High School Diploma or GED and computer experience; experience with Medical Records Software and front desk practice is preferred. The position involves fast-paced hospital office duties and teamwork.