Patient Services Concierge

MHM Support Services; United States; On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Retirement plan matching

Job summary

Mercy Hospital Southeast – Peds Clinic in Cape Girardeau, MO is seeking a Patient Service Representative to welcome patients and visitors, manage the front desk, and coordinate scheduling. As the first point of contact, you will ensure a positive patient experience, handle inquiries with professionalism, protect patient privacy, and support clinic workflows under pressure.

This full-time role requires strong communication, data-entry accuracy, empathy, and the ability to adapt quickly in a busy

Qualifications

• Education: High school diploma or equivalent.
• One year of medical office experience preferred.
• Attend Clinic Core Front Desk Training post-hire.
• Strong communication and interpersonal skills.

Responsibilities

• First point of contact for patients and visitors.
• Manage front desk operations and patient flow.
• Assist with scheduling and documentation while protecting privacy.
• Collaborate with clinical staff to support smooth clinic operations.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Confidentiality

Stress management

Front desk training

Education

HS diploma

Job description

Mercy Hospital Southeast – Peds Clinic in Cape Girardeau, MO is seeking a Patient Service Representative to welcome patients and visitors, manage the front desk, and coordinate scheduling. As the first point of contact, you will ensure a positive patient experience, handle inquiries with professionalism, protect patient privacy, and support clinic workflows under pressure.

This full-time role requires strong communication, data-entry accuracy, empathy, and the ability to adapt quickly in a busy