Patient Experience Front Desk Specialist

Anne Arundel Dermatology; Annapolis (MD); Hybrid; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Paid time off

Paid holidays

Retirement Savings account

Employee discount on cosmetic services

Job summary

Anne Arundel Dermatology in Annapolis, MD is seeking a Front Desk Receptionist to greet patients, manage check-in/out, schedule appointments, collect payments, and verify insurance. This role supports daily administrative operations and maintains accurate patient records.

Required schedule: Monday, Tuesday, Thursday & Friday 7AM-5PM. Strong customer service, HIPAA knowledge, and EMR/EHR experience are preferred for this fast-paced, team environment.

Qualifications

• High school diploma or GED required.
• At least 2 years in a customer-facing role.
• 1–3 years as Medical Receptionist in a clinical/surgical setting preferred.
• Dermatology experience preferred.

Responsibilities

• Greet patients in a pleasant and professional manner.
• Screen calls, schedule appointments, and coordinate referrals.
• Take accurate and concise phone messages.
• Enter complete patient demographics when scheduling appointments.
• Review patient charts to ensure required information and signatures are complete.
• Check patients in and out.
• Monitor patients in the reception area and communicate with them as needed.
• Collect patient payments.
• Update product inventory and fulfill inventory orders.
• Run end-of-day reports and balance payment totals when assigned closing duties.
• Distribute incoming reports and correspondence to patient charts.
• Ensure messages, faxes, and interdepartmental communications are addressed promptly.
• Treat patients with dignity, empathy, and professionalism.
• Assist other staff as needed.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

HIPAA knowledge

EMR/EHR experience

Time management

Teamwork

Multiline phones

Education

High school diploma or GED

2+ years customer-facing experience

1–3 years Medical Receptionist experience

Dermatology experience preferred

Tools

EMR/EHR

Multi-line phone system

Office equipment

Job description

Anne Arundel Dermatology in Annapolis, MD is seeking a Front Desk Receptionist to greet patients, manage check-in/out, schedule appointments, collect payments, and verify insurance. This role supports daily administrative operations and maintains accurate patient records.

Required schedule: Monday, Tuesday, Thursday & Friday 7AM-5PM. Strong customer service, HIPAA knowledge, and EMR/EHR experience are preferred for this fast-paced, team environment.