Dermatology Front Desk & Patient Experience Specialist

Anne Arundel Dermatology; Norfolk (VA); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Anne Arundel Dermatology is hiring a Front Desk Receptionist to join our Norfolk, VA outpatient dermatology practice. You will greet patients, answer calls, schedule appointments, and manage patient records to ensure a smooth check-in/check-out process.

The role requires strong customer service, attention to detail, and HIPAA compliance, with potential coverage at nearby locations. Dermatology experience is a plus.

Qualifications

• High school diploma or GED required.
• At least 2 years of customer-facing experience required.
• 1–3 years of recent experience as a Medical Receptionist in a clinical or surgical setting preferred.
• Previous dermatology experience preferred.
• Knowledge of HIPAA standards.

Responsibilities

• Greet patients in a pleasant and professional manner.
• Screen calls, schedule appointments, and coordinate referrals.
• Take accurate and concise phone messages.
• Enter complete patient demographics when scheduling appointments.
• Review patient charts to ensure required information and signatures are complete.
• Check patients in and out.
• Monitor patients in the reception area and communicate with them as needed.
• Collect patient payments.
• Distribute incoming reports and correspondence to patient charts.
• Ensure phone messages, faxes, and interdepartmental communications are addressed in a timely manner.

Skills

Customer service

Attention to detail

Time management

Communication

Teamwork

HIPAA knowledge

Phone etiquette

Education

High school diploma or GED

Tools

EMR/EHR

Multi-line phone system

Job description

Anne Arundel Dermatology is hiring a Front Desk Receptionist to join our Norfolk, VA outpatient dermatology practice. You will greet patients, answer calls, schedule appointments, and manage patient records to ensure a smooth check-in/check-out process.

The role requires strong customer service, attention to detail, and HIPAA compliance, with potential coverage at nearby locations. Dermatology experience is a plus.