Patient Concierge - Dermatology Front Desk

Anne Arundel Dermatology; Bestgate Terrace (MD); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid time off

Paid holidays

Retirement plan

Employee discount

Job summary

Anne Arundel Dermatology in Annapolis, MD is seeking a Front Desk Receptionist to support patient check-in/out, scheduling, payments, and insurance information while maintaining accurate records.

In this fast-paced outpatient setting, you will greet patients warmly, verify demographics, collect payments, and coordinate referrals. The role requires excellent communication, attention to detail, and HIPAA compliance with EMR/EHR experience preferred.

Qualifications

• High school diploma or GED required.
• 2 years of customer-facing experience required.
• 1-3 years of recent medical reception in a clinical setting preferred.
• Dermatology experience preferred.

Responsibilities

• Greet patients in a pleasant and professional manner.
• Screen calls, schedule appointments, and coordinate referrals.
• Take accurate and concise phone messages.
• Enter complete patient demographics when scheduling appointments.
• Review patient charts to ensure required information and signatures are complete.
• Check patients in and out.
• Monitor patients in the reception area and communicate with them as needed.
• Collect patient payments.
• Update product inventory and fulfill inventory orders.
• Run end-of-day reports and balance payment totals when assigned closing duties.
• Distribute incoming reports and correspondence to patient charts.
• Ensure phone messages, faxes, and interdepartmental communications are addressed in a timely manner.
• Treat patients with dignity, empathy, and professionalism.
• Assist other staff as needed.
• Perform other duties as assigned by management.

Skills

Excellent customer service

Communication skills

Attention to detail

Organization

Time management

HIPAA knowledge

EMR/EHR experience

Multi-line phone systems

Teamwork

Travel to nearby locations

Education

High school diploma or GED

2 years of customer-facing experience

Medical reception experience preferred

Tools

EMR/EHR software

Job description

Anne Arundel Dermatology in Annapolis, MD is seeking a Front Desk Receptionist to support patient check-in/out, scheduling, payments, and insurance information while maintaining accurate records.

In this fast-paced outpatient setting, you will greet patients warmly, verify demographics, collect payments, and coordinate referrals. The role requires excellent communication, attention to detail, and HIPAA compliance with EMR/EHR experience preferred.